Collaboration between UX Research and Product

May 12, 2023

User experience (UX) researchers and product managers (PMs) are two essential roles in product development, but they often work in silos. This can lead to misalignment between research insights and product decisions, resulting in a less-than-optimal user experience. However, when UX researchers and PMs collaborate, they can create products that truly meet user needs and exceed expectations. In this Hubble blog post, we will explore the benefits of UX researchers working with PMs and how to establish a successful collaboration.

Key Benefits of Collaboration

  1. Better Product Understanding: PMs and UX researchers have complementary skills and expertise that can be leveraged to understand user needs and preferences. While PMs are responsible for defining product goals and vision, UX researchers can help identify user pain points, motivations, and behaviors. By combining their skills, they can create a comprehensive understanding of the product, its users, and the market.
  2. Improved Decision-making: UX research provides data-driven insights that can inform product decisions. By working with PMs, UX researchers can ensure that their findings are aligned with product goals and can help PMs prioritize features and make informed decisions. This collaborative approach can help mitigate the risk of building products that don’t meet user needs or market demands.
  3. Reduced Time and Cost: UX research can be time-consuming and expensive, especially if done in isolation. By collaborating with PMs, UX researchers can ensure that their research efforts are focused on the most critical areas and that insights are actionable. This approach can help reduce the time and cost of research while delivering high-quality insights that drive product success.

Establishing a Successful Collaboration

  1. Set Clear Goals: The first step in establishing a successful collaboration is to set clear goals and expectations. PMs and UX researchers should agree on the product vision, goals, and research objectives. This alignment will ensure that research efforts are focused on the most critical areas and that research insights are actionable.
  2. Define Roles and Responsibilities: PMs and UX researchers should define their roles and responsibilities and agree on how they will work together. For example, PMs may lead the product vision and strategy, while UX researchers may lead the research plan and execution. Defining clear roles and responsibilities can help avoid miscommunication and ensure that everyone is on the same page.
  3. Collaborate Throughout the Product Development Cycle: Collaboration between PMs and UX researchers should be ongoing throughout the product development cycle. PMs should involve UX researchers in product strategy and feature prioritization, while UX researchers should provide insights that inform product decisions. This ongoing collaboration can help ensure that the product meets user needs and exceeds expectations.
  4. Communicate Findings and Insights: Finally, it’s essential to communicate research findings and insights effectively. UX researchers should present their research in a way that PMs can understand and use to inform product decisions. PMs should also share feedback and insights from the development process with UX researchers. This two-way communication can help ensure that everyone is on the same page and that research efforts are focused on the most critical areas.

Collaboration between UX researchers and PMs is crucial for creating products that meet user needs and exceed expectations. By leveraging their complementary skills and expertise, they can create a comprehensive understanding of the product, its users, and the market. Establishing a successful collaboration requires setting clear goals, defining roles and responsibilities, ongoing collaboration, and effective communication. By following these best practices, UX researchers and PMs can create products that truly meet user needs and drive business success. Any other tips & suggestions that can facilitate seamless collaboration between product and UX? Contact me at as we would love to interview you for our next post 😉

Frequently Asked Questions

Why is collaboration with stakeholders important in user research?

Collaborating with stakeholders ensures alignment between user research findings and business goals. It helps incorporate diverse perspectives, fostering a shared understanding of user needs and improving the likelihood of successful product outcomes.

When should stakeholders be involved in user research activities?

Stakeholders should be involved from the early stages of research planning to the interpretation of findings. Their input is valuable in defining research goals, identifying key metrics, and ensuring that research outcomes align with broader business objectives.

How can stakeholders contribute to the user research process?

Stakeholders can contribute by sharing business objectives, providing context on industry trends, participating in research planning, and offering insights on potential constraints or opportunities. Their input helps shape research priorities and strategies.

How can I engage stakeholders who may not be familiar with user research?

Provide introductory sessions or workshops to educate stakeholders on the value of user research. Use relatable examples, share success stories, and emphasize how user insights contribute to informed decision-making and improved product outcomes.

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Brian is the CEO and Founder of Hubble. Brian started Hubble to build a unified tool that allows product and UX teams to continuously discover their user's needs. Brian leads the sales and marketing efforts at the Company and he also works closely with the product team to deliver the best user experience possible for Hubble customers. In his free time, Brian likes to explore New York City and spend time with his family.

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