What is a Net Promoter Score (NPS)?
NPS is a widely used metric that gauges customer satisfaction and loyalty. It is based on one key question:
“How likely are you to recommend our product/service to a friend or colleague?”
Customers respond with a rating between 0 (not at all likely) and 10 (extremely likely). To learn more in detail, refer to our guide on making sense of Net Promoter Score (NPS).